David Willetts advice from Baxi genuine spares

Posted on 20 September 2017 at 09:47 into Baxi genuine spare, Baxi heating spares and Baxi spares by HSP

David Willets, General Manager, Baxi Genuine Parts, said; “The simplest and best advice I would give to an installer is to always ask the merchant for a genuine part from a boiler manufacturer, which they have a legal responsibility to honour. Boiler manufacturers will have gone to great lengths to ensure that their spare parts allow the appliance to perform as originally intended. Products will have been rigorously tested in the most demanding conditions, both in-house and in independent laboratories, to make sure the product meets and exceeds expectations.” Of course the competitive economy will drive some installers to ‘shop around’, and with pricing information on almost anything available on the internet, homeowners will undoubtedly question the price of a part if they can see it at a lower cost elsewhere. However the reassurance of the safety and reliability of their boiler should banish any doubts. A modern condensing boiler is a far more sophisticated appliance than its equivalent of even a decade ago. Regulations require, and customers expect, safety, reliability, low emissions and ever greater efficiency – all in a very compact unit which will fit unobtrusively into a modern home. Inside the box, all in close proximity, are a high-efficiency burner and heat exchanger, gas, water and mains electricity – a potentially dangerous combination which must be controlled safely to ensure that heating and hot water are reliably “on tap” when required. The complex controls required to work the boiler must operate reliably in a harsh environment – cycling on and off millions of times over a significant temperature range as the boiler heats up and cools down. Boilers are therefore designed, tested and built to strict British and European standards – including those governing electrical safety. Given these complexities and of course the risks involved, would you want a fake part, that hasn’t been through the rigorous testing process, or made of the correct material, in your boiler? We suspect the answer is no. But suppliers of fake goods are becoming increasingly sophisticated in their tactics to pass of fake goods as legitimate making detection difficult. With digital scanners and printers getting better, it is also easier to make packaging and labels that look like the real thing. If you do fall foul and purchase an item which turns out to be a fake, contact your local Trading Standards office. Our advice for a safe, reliable boiler is simple; follow the manufacturer’s guidelines and comply with the warranty terms and conditions. As an industry, we have a legal, and also moral responsibility to help guarantee the safety and well-being of our customers. The safety and financial implications of using a fake part is not a good recipe for business success in an industry where reputation means everything.